26th - 27th June 2024
| London Heathrow Marriott Hotel, UK
DAY ONE: 26th JUNE 2024
7:30 am - 8:30 am
EVENT REGISTRATION AND BREAKFAST
Meet your Exchange representatives, receive information on how to optimise the 2 days of meetings and networking and understand the tools and resources available to you onsite.
8:30 am - 8:45 am
EXCHANGE WELCOME AND CHAIRPERSON’S OPENING REMARKS
9:15 am - 9:45 am
WHAT IS SUCCESS? SECURE STAKEHOLDER INVESTMENT AND ENTERPRISE-WIDE BUY-IN BY DEFINING, MEASURING AND SECURING ROI
David Seacombe -
VP Process Excellence,
IHG Hotels & Resorts
Given inflationary pressures and uncertain marketing conditions, executives struggle not only in the implementation of transformational delivery but also in creating a case for this transformation by justifying investment from stakeholders. With budgets tightening, OPEX and Transformation executives are crucial in guiding companies through tough times, but without buy-in from senior stakeholders, this will be an uphill battle. How then do executives create a case for transformation in an era where this is necessary for survival?
This industry leader will explore their struggle to clearly assess and communicate ROI with their investments. In doing so, they will highlight one of the key levers to stakeholder engagement and securing further investment – being able to clearly communicate and quantify the end-to-end view of an investment’s impact on a company.
Join this industry leader in exploring how they have championed their transformation projects in their organisation by clearly communicating the value of their investments:
- Explore ROI beyond immediate financial gain – highlighting efficiency gains, increased employee engagement, growth and more as key indicators of success
- Secure stakeholder buy-in and further investment by effectively communicating the tangible and realistic benefits of transformation and how it links with your company’s targets
- Gain an end-to-end view of your transformation projects’ impact on all areas of the company
- Ensure enterprise-wide synergy by clearly communicating your company’s short-term and long-term goals across all levels in order to align inter-departmental objectives with wider business strategy
- An effective understanding of the metrics doesn’t inherently translate to success – How then do OPEX and Transformation executives drive their teams towards securing this?
9:45 am - 10:15 am
CREATING A VALUE-DRIVEN PROPOSAL: EFFECTIVELY MAPPING TRANSFORMATION FROM THE BOARDROOM TO EMPLOYEES AND BEYOND
Lissa Muncer -
Transformation & Project Management,
Industry Expert
All transformation needs to start somewhere. In order to successfully drive a transformation global agenda enterprise-wide, executives must bring organisational transformation to life with a clear strategic vision. In a landscape of uncertainty and constant unpredictable external forces, there is more pressure than ever on executives to create an integrated proposal, mapping transformation from the boardroom, throughout the enterprise and down to the customer to ensure resilience and economic stability.
How then can executives develop a detailed execution roadmap?
- Effectively create a business case for change by creating a clear strategic vision
- Ensuring the execution of strategic priorities: KPIs, prioritisation and potential silos from departments and global regions
- Identify which technologies and roles are best suited to catalyse a transformation tailored to your organisation’s unique strategic goals
- Inside-out approach to change: proactively engage customers and employees, setting leadership expectations and long-term transformation goals
- Getting realistic – how to realistically balance profit with planet: timeframes, costs, potential pitfalls and ROI
10:15 am - 11:00 am
RE-EXAMINING ORGANISATIONAL DESIGN & GOVERNANCE TO ACHIEVE PROCESS EXCELLENCE BY INTERROGATING TRANSFORMATION OWNERSHIP
Philip Holt -
SVP Operational Excellence,
GKN Aerospace
Rob Jackson - VP, Finance Operations, Sage
Trina Di Giusto - Global Strategic Digital Growth Lead, Roche
Rene Graichen - Vice President Service Operations, Hiab
Join this panel in debating whether a more decentralised approach to transformation can benefit both the company and the workforce:
- Maximise ROI and propel innovation while empowering employees by learning what the perfect balance of decentralisation is for your organisation
- Create a culture of safety to open the door to fresh insights & identify areas of inefficiency
- Upgrade your digital transformation by achieving the perfect balance of centralised and decentralised models, scaling low-to-no-code automation with citizen developers and an effective governance structure
- Select the best approach for your organisation by understanding how effectively different sectors and teams operate decentralised
- Engage employees with change, empower teams and boost productivity by encouraging employees to share their voice
- Drive continuous improvement, innovation and agility by fully leveraging the insights and skills of your entire organisation
Roundtable 1
11:30 am - 12:00 pm ONE-TO-ONE BUSINESS MEETINGSRoundtable 2
11:30 am - 12:00 pm PEER-TO-PEER NETWORKING
11:30 am - 12:00 pm
DOING MORE WITH LESS: SOLVING OPERATIONAL CHALLENGES IN A TURBULENT ECONOMY
12:05 pm - 12:35 pm
ONE-TO-ONE BUSINESS MEETINGS
12:05 pm - 12:35 pm
PEER-TO-PEER NETWORKING
12:40 pm - 1:10 pm
ONE-TO-ONE BUSINESS MEETINGS
12:40 pm - 1:10 pm
PEER-TO-PEER NETWORKING
12:40 pm - 1:10 pm
HOW CAN CULTURE AND WORKPLACE STRATEGIES CAN DRIVE BUSINESS TRANSFORMATION
1:10 pm - 2:10 pm
NETWORKING LUNCH
2:10 pm - 2:40 pm
ONE-TO-ONE BUSINESS MEETINGS
2:10 pm - 2:40 pm
PEER-TO-PEER NETWORKING
2:10 pm - 2:40 pm
LESSONS LEARNT DRIVING CHANGE IN THE PUBLIC SECTOR
3:05 pm - 3:35 pm
ONE-TO-ONE BUSINESS MEETINGS
3:05 pm - 3:35 pm
PEER-TO-PEER NETWORKING
2:45 pm - 3:35 pm
DEPLOYING ADVANCED DATA TOOLS TO DELIVER END-TO-END PROCESS TRANSFORMATION
2:45 pm - 3:35 pm
THE RIGHT TOOL FOR THE RIGHT JOB: FINDING THE PROCESSES BEST SUITED FOR AUTOMATION
2:45 pm - 3:35 pm
JUSTIFYING TECHNOLOGY INVESTMENTS WITH MISLEADING FAILURE RATES
3:40 pm - 4:10 pm
ONE-TO-ONE BUSINESS MEETINGS
3:40 pm - 4:10 pm
PEER-TO-PEER NETWORKING
4:15 pm - 5:00 pm
ALIGNING PRIORITIES ACROSS CROSS-FUNCTIONAL TEAMS
4:15 pm - 5:05 pm
DRIVING CHANGE AND ENGAGING EMPLOYEES THROUGH DECENTRALISATION
4:15 pm - 5:05 pm
CREATING A CULTURE OF CONTINUOUS IMPROVEMENT ENTERPRISE-WIDE
5:05 pm - 5:35 pm
ONE-TO-ONE BUSINESS MEETINGS
5:05 pm - 5:35 pm
PEER-TO-PEER NETWORKING
5:40 pm - 6:10 pm
ONE-TO-ONE BUSINESS MEETINGS
5:40 pm - 6:10 pm
PEER-TO-PEER NETWORKING
5:40 pm - 6:10 pm
THE PLASTIC OMNIUM TRANSFORMATION STORY: LESSONS LEARNT
